Better SaaS businesses start with better questions.
Guides to decide, design, build and launch. Practical methods, without guaranteed-outcome promises.
15 resources
A short SaaS incident runbook for small teams
An incident runbook should help a team limit impact, communicate and restore a reliable state. Write it for an operator who did not build the affected component.
↗DevelopmentBuild or buy a SaaS component: include the exit cost
A build-versus-buy decision depends on fit, operating responsibility and the ability to change later. Initial implementation cost is only one part of the comparison.
↗DevelopmentIdempotent SaaS actions: preventing duplicates after retries
Users and systems retry actions after double clicks, lost responses and temporary failures. Idempotency identifies a logical operation so repeating it does not repeat its business effect.
↗DevelopmentMulti-tenant SaaS: testing boundaries beyond the database
Tenant isolation means one organisation cannot reach another organisation's data through alternate paths. Include background work, file access and caches in the boundary review.
↗DevelopmentSaaS API integration briefs: define ownership before building the connector
An integration connects business models as well as endpoints. Specify record ownership, conflicts and recovery before treating the work as a simple data transfer.
↗DevelopmentSaaS audit trails: reconstruct who changed what
An audit trail should reconstruct a business action using its actor, object, time and outcome. It should not become an uncontrolled duplicate of customer data.
↗DevelopmentSaaS background jobs: make waiting and failure understandable
Deferred work needs durable status and a retrievable outcome. Moving processing outside a request does not automatically solve duplicate execution, failure handling or permissions.
↗DevelopmentSaaS backups: rehearse restoration before an incident
A backup is valuable only when it can restore an operational state. Test data recovery, permissions and dependencies in an isolated environment rather than trusting a successful backup notification.
↗DevelopmentSaaS feature flags: separate deployment from release safely
A feature flag separates code deployment from customer access. Give each flag an owner, a defined audience and an expected removal point.
↗Your idea.
Our next SaaS.
Tell us about your idea No technical brief needed. Just a problem worth solving.